Date: May 16, 2017

Warren Averett Staffing and Recruiting is working with a well-known group in the St. Petersburg/Clearwater area to add a permanent Sr. Telecommunications Engineer to their team.  The ideal candidate will analyze telecom related needs and design, integrate, and install the telephony architecture.  The candidate will also get the chance to define a global strategy for various voice and data network technologies.

Responsibilities 

  • Performs the installation, maintenance, and retirement of telecommunications infrastructure which includes PBX, gateways, servers, peripherals, network nodes, terminals, and wiring.
  • Evaluates telecom infrastructure and capabilities to make recommendations for capacity planning and technology refreshes or direction changes.
  • Serves as a mentoring resource for the telecom Infrastructure and the implemented configuration that support operations. 
  • Performs and designs monitoring platforms to capture telecom infrastructures health and performance to insure network stability. 
  • Performs tier 3 network troubleshooting and repair. 
  • Communicates and coordinates telecom downtime and service windows with Shared Services Teams. 
  • Coordinates third-party maintenance for telecom hardware, software, and telecommunications services. 
  • Prepares and maintains telecom infrastructure documentation of topology, device/system configurations and cabling layouts. 
  • Assists in the negotiations and procurement of all associated technical hardware, software and equipment needed to support infrastructure. This includes the service providers, PBX, IVR, converged voice, remote services, and call center systems. 
  • Proactively researches and locates the necessary tools and processes to identify troublesome trends; analyzes trends and develops a long-range plan designed to resolve problems and prevent them from recurring; maintains established service levels, establishes a method to compare project objectives /requirements against actual project performance. 
  • Responsible for all inbound call traffic to the Call Center, maintenance of all T1/PRI connections, dial-peer configurations for inbound and outbound calling. Maintains a complex network to support a Call Center system infrastructure. 
  • Develops test plans (including cases for functionality, integrity, and stress testing; tests matrixes; and definition of test methodologies and test strategy); responsible for the creation of test platforms, including evaluation of test equipment and designing test networks; develops automated test suites for product regression and stress testing.  
  • Participates in the organizations Service Management disciplines (Incident, Problem, and Change Management) to insure compliance and maintain service level commitments to end-users. Identifies opportunities and recommends solutions for improving service efficiency and effectiveness; participates in IT initiatives to address service issues; keeps abreast of technical aspects of the PC-LAN/WAN computing environment; has a working knowledge of department-specific applications; attends seminars and other educational opportunities; seeks out insight and on-the-job training from peers and other internal and external resources. 
  • Designs, configures, installs, and maintains necessary telecom hardware and software to provide a suitable environment to run production applications and perform development; performs maintenance and release upgrades on a timely basis or as needed; monitors performance and availability of telecom platforms. 
  • Develops/follows procedures for LAN/WAN administration (e.g., security, reliability). 
  • Recommends standards and guidelines. Recommends/selects specific products as necessary, participating in tool and vendor evaluations. 
  • Participates in and contributes to task forces and special projects initiated within departments/divisions. 
  • Provides project management responsibility for telecommunications implementations, including creating schedules, test plans, assigning tasks, and ensuring projects are completed on time and on budget. 

Requirements

  • CISCO VOIP experience is a must
  • 5 plus years of experience working in telecom handling the install, maintenance, and retirement of telecom infrastructure
  • Must have the capability to interact with people/vendors
  • Permanent Job – $90,000 – $100-000 annual salary + benefits

 

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