Date: June 2, 2017

Warren Averett Staffing and Recruiting is looking for an experienced Technical Support professional to join an established software company in Tampa, FL. 

Responsibilities

  • Manage software implementations for all customers
  • Gather and document client business requirements and employ strong analytical and listening skills to understand and translate to functional specifications
  • Provide application and best practices training, both technical and user focused
  • Advanced configuration and light application customizations, including forms, workflows, HTML and XML modifications

Requirements

  • Minimum Bachelor’s degree with a computer or technical major preferred
  • Demonstrated experience providing software training in face-to-face and web-based environments
  • Strong communication skills and proven ability to document technical tasks and concepts
  • Organized and have the ability to handle multiple projects concurrently
  • A working knowledge of IIS, MS SQL, Active Directory, JavaScript and XML
  • Familiarity with Help Desk / Service Desk applications, ITSM and ITIL a plus
  • Self-directed and self-motivated with the ability to work individually or as part of a team
  • Willingness to travel as required by customer projects

Submit Resume